Welcome to Theertha!

Celebrating fashions since 2013 !!
Home / FAQ

FAQ

Orders

Q. How do I make a purchase/ place an order?

It’s quite easy to place an order at theerthadesignerstudio.com
Place your cursor on our menu bar upon the category you’d like to check out for.
Once you have found a product you want to buy, click on it and click on the ‘ADD TO CART’ button next to each product.
Review the items in your shopping cart by clicking the ‘SHOPPING CART’ icon at the top right of the page. You can use the ‘REMOVE’ link under the product image to delete items from your shopping bag.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Q. Do I need to create an account for placing an order?

No, you can choose to checkout as a guest. However, signing up/ creating an account is easy. This enables us to serve you better.

Q. How can I check the status of my order?

We will email you the tracking number once your order is shipped. You can track the order on the concerned courier partner’s website. We use speed post for international deliveries and deliveries within India.

Q. Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order if you have clicked on ‘CHECKOUT’. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order, which contains all the items.

Q. What is the Maximum weight allocated per order, per transaction?

As we are calculating the shipping charge per item, the maximum weight permitted per order cannot exceed more than 8kgs. If you wish to proceed with further purchase you may place a new order.
Q. How will I know that you have received my order & when will the payment be deducted?
After you place your order, you will receive an e-mail confirmation from us. The payment is deducted from your card after you submit your card details and checkout. In the rare instance that any of the items you ordered is not available, we will contact you by email and will reimburse the value of the item.
 

Payments

Q. What payment methods does theerthadesignerstudio.com accept?

We accept credit, debit cards and bank transfer.

Q. Is it safe to use my credit card online at theerthadesignerstudio.com?

We are committed to protecting your personal information. We follow the best technical and management practices in the industry to protect the confidentiality, security and integrity of data stored on our system. The site encrypts your credit card number and other personal information using secure socket layer (SSL) technology for secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

Q. Does theerthadesignerstudio.com charge sales tax?

No. All taxes are a part of the prices you see on the site. What you see in the invoice is what you pay.

Q. How much duties and taxes will I have to pay?

All domestic purchases are inclusive of taxes and other charges. However, for International purchases, product prices displayed are not inclusive of destination taxes and duties and you are liable for all duties, customs and local sales taxes levied by the country you are in.
 

Packing & Shipping

Q. What are the Shipping Charges?

Shipping charges are applicable anywhere across the globe as we haven’t included along with the product pricing. It will be added separately in the invoice depending upon the weight of product and the area to be shipped to.

Q. How does theerthadesignerstudio.com ship products?

We ship our products through speed post. The shipping charges are now subjected to the current tariff of speed post and are subjected to further changes in future as per the government norms.

Q. How long will it take for me to receive my product?

It will take 10-20 days of time depending upon the nature of work of the very product you have ordered for.

Q. Can my Billing Address and Shipping Address be different?

Yes, the billing and shipping address can be different. Customers are requested to provide full addresses with the postal code / zip code and contact number.

Q. Can I change my shipping address after my order has been dispatched?

Unfortunately we are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address so that we can deliver as per the specified delivery times. In case it’s an emergency please contact us at team@theerthadesignerstudio.com for assistance. 

My Account & Password

Q. What if I forget my password?

Please click on ‘FORGOT YOUR PASSWORD’ on the ‘SIGN IN’ page to receive a new password on your e-mail address. If you have any trouble, please contact us at team@theerthadesignerstudio.com for assistance.

Q. How do I change my username or email address & settings?

You can go to ‘MY ACCOUNT’ by clicking your ‘NAME’ in the top right corner of the browser. In the ‘MY ACCOUNT’ section you can edit your name, email address etc… Alternatively you can send us an email on team@theerthadesignerstudio.com.
 

Others

Q. Are the colors of products shown on the website accurate?

Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

Q. What if an item is Sold Out and I want to buy it?

If an item appears as ‘SOLD OUT’ you will find a Add To Wishlist button on the same page which will alert us your request for the item. You may also send us a request at team@theerthadesignerstudio.com.

Q. Do You Have Cash On Delivery option?

No, we do not have Cash on Delivery option

What is Deal of the Day?

Deal of the Day is specially selected items at prices too good to miss! Offers are valid in-store and online. Every day you will see our lightning deals displaying limited-time at heavily discounted prices! Each sale will last for 24 hours only! Buy quickly because these deals will go away fast.
To take advantage of the deals on offer, ensure you are logged in prior to purchase. The moment you have the item in your cart, continue straight through to pay and complete your order. Once finished, you will be given an order number for confirmation.
Please note this is a worldwide sale so with limited stock, they will not be sitting on the shelf for too long!
Be sure to get in quick. Limited quantities so stock will sell out fast!
 

Can I return or exchange items purchased on Deal of the Day?

Deal of the Day items cannot be exchanged or returned for a refund.
 

What do I do if I’m sent a faulty item?

As we follow International standards for QC, our products are carefully inspected before they leave our distribution centre; however, if you receive a faulty item with your online order, we assure you the replacement if brought into our notice within 24 hours of delivery. For more details, you can contact in +91-9447716191.
Our Address for returning products:
Theertha
TC 10/1576
Opposite Anandavalleswaram Temple
Nalanchira P.O
Trivandrum – 695015, Kerala, India.
Ph: +91-9447716191 
Please note:
Purchased items cannot be returned on the basis of colour, patterns or designs. There could be a slight variation in colour depending on the product and photography.
Courier charges of returned goods are to be borne by the customer.
Unfortunately, we cannot accept any item for return that is damaged due to:
Staining (food, lipstick, makeup, bleach, marker/pen, sweat, dirt, etc.)
Wear and tear (ripping, tearing)
Scent (perfume, body odor) 
 

What should I do if I receive an incorrect product?

In case you have received an item, which is not what you had originally ordered, please e-mail us with your order number within 24 hours.
Please note:
We will be able to ship the correct order once we receive our wrongly sent merchandise in its original packaging.